Privacy Policy
Your privacy matters to us. This comprehensive policy explains how xelomarivent collects, uses, and protects your personal information in accordance with Canadian privacy laws.
Information We Collect
At xelomarivent, we collect various types of information to provide you with our investment analysis education services. Personal information includes your name, email address, phone number, and mailing address when you register for our learning programs or contact us directly. We also gather technical information such as your IP address, browser type, device information, and usage patterns when you visit our website.
Learning Platform Data
When you participate in our educational programs, we collect information about your progress, course completion rates, quiz results, and interaction with learning materials. This helps us improve our curriculum and provide personalized learning experiences. We also store any messages or feedback you provide through our platform.
Financial information is collected only when necessary for payment processing. We use secure, encrypted payment processors and do not store complete credit card numbers on our servers. Banking details or investment account information is never requested or stored by xelomarivent.
How We Use Your Information
Your personal information serves several important purposes within our educational platform. We use it to create and manage your learning account, track your progress through courses, and provide personalized recommendations for additional learning materials that might interest you.
Communication is a key aspect of our service. We'll send you course updates, educational newsletters, and important announcements about changes to our programs. You can opt out of promotional emails at any time, though we may still need to send essential service-related communications.
Technical data helps us maintain and improve our website functionality. We analyze usage patterns to identify areas where students struggle, optimize loading times, and fix technical issues. This aggregate data never identifies individual users but helps create a better learning environment for everyone.
Information Sharing and Third Parties
xelomarivent takes a conservative approach to sharing your personal information. We never sell, rent, or trade your personal data to third parties for their marketing purposes. However, we do work with carefully selected service providers who help us deliver our educational services effectively.
Service Provider Relationships
Our payment processor handles credit card transactions securely, our email service provider manages course communications, and our hosting provider ensures reliable website access. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
We may share information if required by Canadian law, court orders, or to protect our legal rights. In the unlikely event of a business merger or acquisition, user data would be transferred under the same privacy protections outlined in this policy.
Your Privacy Rights Under Canadian Law
As a Canadian resident, you have significant rights regarding your personal information under federal and provincial privacy legislation. You can request access to all personal information we hold about you, including how it's been used and with whom it's been shared.
You have the right to correct inaccurate information, request deletion of your data (subject to certain legal exceptions), and withdraw consent for specific uses of your information. To exercise these rights, contact our privacy officer at info@xelomarivent.com with your specific request and proof of identity.
We'll respond to privacy requests within 30 days and provide the information in a clear, understandable format. If you're not satisfied with our response, you can file a complaint with the Privacy Commissioner of Canada or your provincial privacy commissioner.
Data Portability and Deletion
When you request your data, we'll provide it in a commonly used electronic format. For account deletion, we'll remove your personal information within 60 days, though some data may be retained for legal or security purposes as permitted by law.
Data Security and Protection
Protecting your personal information is a top priority at xelomarivent. We employ multiple layers of security including SSL encryption for data transmission, secure servers with regular security updates, and restricted access to personal information on a need-to-know basis among our staff.
Our systems undergo regular security audits and penetration testing to identify potential vulnerabilities. We maintain backup systems to prevent data loss and have incident response procedures in place. While no system is 100% secure, we continuously invest in security improvements to protect your information.
Data Retention and International Transfers
We retain your personal information only as long as necessary to provide our services and meet legal obligations. Active learning accounts and related data are maintained while you use our services. After account closure, most personal information is deleted within one year, though some records may be kept longer for legal, tax, or security purposes.
Cross-Border Data Handling
Some of our service providers may store or process data outside Canada, particularly in the United States. When this occurs, your information remains subject to this privacy policy, and we ensure our partners maintain adequate protection standards. You consent to these transfers when using our services.
Course progress and learning materials may be retained longer to help you resume studies if you return to our platform. You can request specific retention timelines for your data by contacting our privacy team.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience and analyze site usage. Essential cookies are necessary for basic website functionality, including maintaining your login session and remembering your course progress.
Analytics cookies help us understand how students use our platform, which pages are most helpful, and where technical issues occur. We also use functional cookies to remember your preferences and provide personalized content recommendations based on your learning history.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. We don't use tracking cookies for advertising purposes, and third-party cookies are limited to essential services only.
Policy Updates and Changes
This privacy policy is current as of January 2025 and reflects our commitment to protecting your personal information. We may update this policy to reflect changes in our services, legal requirements, or privacy practices. Material changes will be communicated through email and prominent website notices at least 30 days before taking effect.
Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy. Continued use of our services after policy changes constitutes acceptance of the updated terms.
Privacy Questions and Contact Information
For privacy-related questions, concerns, or to exercise your rights under Canadian privacy law, contact our Privacy Officer:
xelomarivent Privacy Officer
735 Columbia Ave, Castlegar, BC V1N 1H1,
Canada
Email: info@xelomarivent.com
Phone: +16132988736
We're committed to addressing your privacy concerns promptly and transparently.